Frequently Asked Questions

Yes. Our online shop serves both private and business customers. Private customers are entitled to statutory consumer rights, including the right of withdrawal for online orders.

Yes, of course. When ordering for your business, you can enter your company details and, where applicable, your VAT identification number. Business purchases are subject to the applicable statutory B2B provisions; in particular, there is no general 14-day consumer right of withdrawal.

Our range includes clothing and accessories for leisure, work and businesses, such as T-shirts, polo shirts, jackets, workwear and bags. You can browse our current selection directly in our online shop.

Our textile shop is designed for online sales. Viewing products in person or collecting orders is not available as part of our standard ordering process.

Select an item, choose a colour and size where applicable, enter the quantity you require and add it to your shopping cart. At checkout, review your order, enter your billing and delivery details and select one of the available payment methods. You will then receive confirmation that we have received your order.

The available ordering options are shown at checkout. A customer account makes it easier to manage your personal details and view your orders; the features currently available are shown directly in the shop.

Yes. Many items have tiered prices based on the quantity ordered. You can find the quantity pricing table on the relevant product detail page. To determine the applicable price tier, quantities of all colours and sizes of the same product in your shopping cart are added together.

For some items, prices depend on the colour, size or specific version. Once you select a particular variant, its unit price is displayed. You can find the full quantity pricing table on the product page.

Availability may vary depending on the item, colour and size. Where available, the product detail page shows the stock level for the selected variant. The availability and delivery information stated in the shop applies to your order.

The payment methods currently available are shown during checkout. Not every payment method is necessarily offered for every order. If you choose advance payment by bank transfer, you will receive the bank details with your order information; further processing may be delayed until payment has been received.

Only the payment methods offered to you at checkout are available. Payment on account is not automatically available for every order.

For deliveries within Austria, we generally use DPD. Occasionally, another carrier may be used. For details, please see Shipping & Delivery.

Delivery times depend on the availability of the items ordered and the delivery country. The applicable delivery information is shown in the shop. If you pay in advance by bank transfer, please also allow time for your payment to arrive. Same-day dispatch cannot be guaranteed.

Shipping costs depend on the selected delivery country and the conditions configured in the shop. The current charges are shown at checkout before you place a binding order. You can also find an overview on our Shipping & Delivery page.

Once your parcel has been handed over to the carrier and a tracking number is available, you can check its status using the carrier's tracking service. For questions about a specific delivery, it is best to contact DPD or the appointed carrier directly. In the event of loss or damage, you can of course also contact us; your statutory rights remain unaffected.

Consumers generally have a statutory 14-day right of withdrawal for online purchases. For goods, this period usually begins upon receipt. Please refer to our separate withdrawal information for the full conditions and the ways in which you can exercise your right of withdrawal. Your statutory rights remain applicable.

When exercising the standard statutory right of withdrawal, for example because you do not like an item or the size does not fit, private customers bear the direct cost of returning the goods, provided they were properly informed of this before entering into the contract. Valid claims relating to defective goods or incorrect deliveries are instead subject to the statutory rules on remedies free of charge.

Business orders are not subject to a general statutory 14-day right of withdrawal for distance purchases, and there is no general entitlement to return or exchange non-defective goods that have been supplied correctly. Statutory rights relating to defects, incorrect deliveries or other breaches of contract remain unaffected.

Please contact us with your order number and a brief description of the problem; photos can help us process your enquiry. Preferably, submit your complaint using our online complaints form, or email reklamation@textilhandel-wien.at. Your statutory rights in respect of defective goods are not restricted by a short reporting deadline. For valid consumer claims, the remedy required by law will be provided without the necessary costs being charged to you.

Our Terms and Conditions (PDF) and privacy information are available online at any time. Please also refer to the separate information on the right of withdrawal for consumers.

Please use our contact form or the contact details provided there. For enquiries about an existing order, please include your order number if possible.